Career Summary
Nov 2019 - Present
Luxembourg
Global Head of Mobile Devices Procurement
Vodafone Group
Headed global supply management and procurement for all Vodafone operations worldwide,
overseeing strategic commercial relationships with mobile device partners and managing multi-billion Euro annual spend.
Led a team of 11 senior global account directors in achieving exceptional results with strong supplier partnerships.
Developed and implemented procurement strategies aligned with business goals & delivering optimised commercial benefits.
Key Achievements
- Sustained or improved smartphone market share despite pandemic and chipset shortages
- Introduced strong challengers such as Xiaomi, Oppo, and Honor to balance the ecosystem of vendors and improve product offerings
- Leveraged global relationships and scale to secure above fair share of supply and priority from key vendor partners, resulting in improved availability
- Negotiated and delivered global MOUs (Memorandums of Understanding) and LOIs (Letters of Intent) to strengthen partnerships at scale and deliver differentiation through innovative offerings and product roadmaps
Sep 2014 - Nov 2019
Hong Kong
Head of Device Operations, Asia
Vodafone Group
Managed end-to-end operations, including scouting, BOM, supply chain & logistics, manufacturing quality & CSR, as well as partner relationships with Asian device vendors. Successfully delivered over 10 million units annually, including smartphones, tablets, MBB, CPE, STB, IoT & accessories, across 30+ countries.
Key Achievements
- Delivered Vodafone's first range of consumer IoT devices & expanded the scope to fixed & connected devices, leading to increased revenue & market share
- Overachieved delivery fulfilment targets for three consecutive years, improving customer satisfaction and loyalty
- Introduced new global partnerships with key white-label vendors, expanding product offerings and delivering differentiated solutions to customers
- Delivered a record number of Vodafone Android smartphones to 25+ markets, achieving significant revenue growth and market share gains
- Developed global accessories business, delivering revenue & margin for local markets while improving customer experience with innovative products
Sep 2012 - Sep 2014
Hong Kong
Senior Devices Lead, Asian Partners
Vodafone Group
Led business development, account management, commercial & product strategy for our devices collaboration with 9 partner network operators in Asia Pacific. Ensured delivery of revenue targets for the region and improved partner satisfaction.
Key Achievements
- Successful joint launch of white-label device with partner network in Taiwan
- Delivered best practice sharing of device delivery process to new Asian partners
Jul 2010 - Sep 2012
Dublin, Ireland
Head of Devices
Vodafone Ireland
Delivered strategy to position the company as the best for data by taking end-to-end responsibility for launching consistent devices-led campaigns with key devices partners across all customer segments and sales channels. Significantly drove data adoption and secured revenues.
Key Achievements
- Increased prepay data ARPU by launching low-cost BlackBerry devices, resulting in a significant revenue boost
- Successfully implemented S&OP process across the consumer business, improving cross-functional collaboration and decision-making, resulting in increased efficiency and cost savings
Sep 2008 - Jul 2010
Doha, Qatar
Head of Devices
Vodafone Qatar
Formulated and executed the overall devices strategy (team, processes, relationships) from scratch for a new greenfield operator in Qatar.
Key Achievements
- Opened the first-ever operator-run device service centre in Qatar, providing customers with a convenient and efficient way to troubleshoot and repair their devices
- Exclusively launched the Apple iPhone in Qatar, generating significant buzz and attracting new customers
Jul 2007 - Sep 2008
Newbury, UK
Senior Connectivity Solutions Lead
Vodafone Global Enterprise
Designed and delivered tailored connectivity solutions for global enterprise customers, aligned with business strategy and maximising commercial impact, customer satisfaction, and sales revenue for Vodafone.
Key Achievements
- Delivered a secure remote access solution for a key multinational customer in the US, in conjunction with an external partner, resulting in increased customer satisfaction and a significant revenue boost
Aug 2004 - Jul 2007
Newbury, UK & Düsseldorf, DE
Devices Product/Program Manager
Vodafone Group
Utilised the global device delivery process to deliver customised devices into 25+ Vodafone operating companies.
Key Achievements
- Successfully launched a new category of mobile broadband with USB modem, providing customers with a faster and more reliable internet connection while on the go
Sep 2002 - Aug 2004
Newbury, UK
Graduate Scheme
Vodafone UK
Gained experience working in diverse areas within Vodafone UK operations, including product management, commercials, IT support, and customer care.